This FAQ Page is updating in realtime according to our supporters' feedback.

Please contact info@virtualmate.com if you have any questions!

Virtual Character is not responding to Core while the ON / OFF button is working.

1. Make sure you set your computer's keyboard setting to Standard English Language.

2. Enable the NumLock on your keyboard by pressing the 'NumLock' button.

' Internet Connection Lost ' on LOGIN Page.

1. Make sure your computer is connected to the Internet.

2. Allow VirtualMate.exe through Windows Firewall. See the specific solution: here